How Get Satisfaction works

Whenever there’s a bug you want fixed or a missing feature you’re after — or

you just get stuck trying to do something — simply go to the Get Satisfaction

forums and submit a question. You can also submit an idea for Spotify’s devel-

opers to consider, and other people can vote for whether they like your idea.

For example, at the time of writing, close to 1,000 people want gapless playback

in Spotify (where there’s no pause between songs), and almost 500 people are

wishing for an easy way to report problems with the music (such as instances

when bands that have the same name appear in the same artist stream).

People can follow threads, or posts related to a particular topic, to keep up to

date — replies to a topic can go straight to your e-mail so that you don’t need

to keep checking the site for the answers.

Oh, and if you absolutely love Spotify, you can choose to flatter everyone

working there by clicking the Give Praise button and typing a fan message in

the text box that appears.

The best thing about the Get Satisfaction forums is that the friendly, official

Spotify staff (labeled as such by special Spotify buttons next to their user-

names) frequent the site and regularly offer solutions and updates to peo-

ple’s problems. When there are multiple threads related to the same topic, it

can be hard to figure out which one to follow, but Get Satisfaction’s website

anticipates this problem by analyzing your query for keywords and seeing

whether other people also have that question before you hit the Submit

button. It then brings up a list of suggested questions that it thinks might

answer your query

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